SHIPPING POLICY

At Steamboat Honey Company, every jar is made in small batches with a lot of care. We are not a giant warehouse shipping thousands of boxes a day—and we think that is a good thing.

Because our honey is handcrafted in small batches, please allow 5–7 business days for your order to be prepared and shipped.

Once your order leaves our hands, you will receive shipping confirmation and tracking information when available.

SHIPPING TIMES

Our standard processing time is:

5–7 business days before shipment

Business days do not include weekends or holidays.

During busy seasons, holidays, special releases, or periods of high order volume, processing may occasionally take a little longer. If there is a significant delay with your order, we will do our best to keep you informed.

SMALL-BATCH MEANS WORTH THE WAIT

Our infused honeys are thoughtfully created in small batches using quality ingredients. We do not rush the process just to get another box out the door.

That means your order may take a few extra days compared with a large online retailer—but what arrives at your door was made with intention, not pulled from a warehouse shelf.

Thanks for supporting a small Colorado honey company. It truly means the world to us.

SHIPPING & DELIVERY

Shipping times shown at checkout are carrier estimates and begin after your order has been processed and shipped.

Once a package is in the carrier's possession, delivery times may be affected by weather, holidays, carrier delays, or other circumstances outside our control.

Please double-check your shipping address before completing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided at checkout.

DAMAGED OR MISSING ORDERS

Honey and glass jars are not exactly known for being indestructible.

If your order arrives damaged, leaking, broken, or incorrect, please contact us as soon as possible at steamboathoneyco@gmail.com.

Please include:

• Your order number

• A brief description of the issue

• Photos of the damaged product and packaging, when applicable

We will review the issue and work with you to make it right.

If your tracking information shows your package as delivered but you cannot locate it, please first check with household members, neighbors, your local carrier, or surrounding delivery areas. If you still cannot find it, contact us and we will help however we reasonably can.

SHIPPING DESTINATIONS

Shipping availability, rates, and delivery options will be displayed at checkout based on your location.

We reserve the right to limit or discontinue shipping to certain locations when necessary.

QUESTIONS?

If you have questions about your order or shipping, please reach out:

Steamboat Honey Company
Steamboat Springs, Colorado
steamboathoneyco@gmail.com